SpectraGuard Support Offerings for BlackPearl Platforms

SpectraGuard Next Business Day On Site

For organizations in need of a cost-effective solution, but not requiring immediate onsite assistance, SpectraGuard Next Business Day On Site provides support during regular business hours and onsite parts replacement the following business day.  
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24 Hour Phone is an available support upgrade for companies in need of 24x7 access to support personnel.

SpectraGuard Four Hour On Site

High-availability IT environments requiring uptime 24 hours a day, 7 days a week, 365 days a year will find SpectraGuard Four Hour On Site is the ideal support choice. SpectraGuard Four Hour On Site provides phone support and onsite service around the clock. Once a part replacement is deemed necessary a representative will arrive with part in hand within 4 hours, ensuring quick and efficient resolution. 
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Discontinued Support

SpectraGuard Basic

This support level was discontinued for new purchase as of July 2022.

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Comparison of Support Options for BlackPearl Platforms

Click here to see a chart comparing Support options on your BlackPearl Platforms.

Note:  Not all Support Offerings are available in all areas.